SHIPMENT AND DELIVERY

 

How long does Issa Upgrade need to prepare and ship my order?

You can see the preparation time for each product next to its availability. The preparation time for most of the products is 24/48. It is even possible for your order to be shipped on the very same day if it only includes products with immediate delivery and it has been paid before midday.

The delivery time will depend on the selected shipping company and the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.

 

To which countries can I send my orders?

Issa Upgrade is automated and ships to almost every country in the world with express courier. However, shipments to destinations outside the EU may have certain restrictions or special procedures for the management of customs formalities

 

What are the shopping costs and the delivery time?

You can estimate the shipping costs and delivery time in the Issa Upgrade shopping cart yourself.

 

Does Issa Upgrade offer package tracking?

Yes, you can track any package and check the tracking number in your control panel.

 

What happens if you notice that you need to make a change after placing an order?

In the event that there is a need to change some specific data of the shipping addresses, it can be modified if the order has not yet been issued. For this, open an "order not received" incident in the After Sales Department. Our staff will get back to you as soon as possible. In all other cases, the solution will be to cancel the order and create a new one. After a few days, Issa Upgrade will refund you for the cancelled order.

 

How to cancel an order?

If you wish to cancel an order and stop your shipment, you can cancel it from the Orders menu of your Control Panel.

However, we inform you that, due to the high level of automation in the management of orders, the timescale in which an order can be cancelled may be short. The cancellation process is automatic and, for this reason, if the system does not allow a cancellation to be made, this will no longer be possible.

Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalising them.

 

How should you proceed when receiving a shipment?

All our items leave the warehouse with the packaging in perfect condition.

The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.